Want to accelerate towards your BIG GOALS but have customers dragging you down? Worse yet, have a customer who says, "I'm never shopping with you again. EVER!" That's enough to make you hide under the pillow.

I'm experiencing that right now with a vendor and, to be frank, he's convinced I'm the bad past customer. Clearly he has his point of view and he made it clear by burning a bridge with his last email. Had he taken a moment - and a breath - then reached out to see what the issue was exactly he wouldn't have taken the low road.

It's fascinating when we humans take our point of view, mix it with an intense desire to be right then throw in a cup of anger and an unhealthy slice of frustration how the concoction just doesn't bake the way we want it to.

Let's not get into the "he said, she said" details. Suffice to say, burning a bridge is never a good idea. Especially if that bridge lead to a person who is a professional speaker, gives keynote presentations to 50,000 people a year, is a prolific author communicating to tens of thousands of people and is looking to add stories to his next New York Times Bestselling book. ;-)

Play nice next time and you'll get the postive word of mouth you seek for your business. This means more sales, increased referrals and happy customers - present and past.