Radical safety is being able to have patient safety in the front line of making sure that we all come together in a safety protocol.
The neuroscience of safety is not about checking a box. It's understanding the human condition, and that's tough.
Think of a time when management drove towards a goal but not everybody was fully invested in the process towards that goal. How did that work out for you?
So here's the opportunity to have people invested in the process, which the ultimate goal of patient safety. The often overlooked FIRST STEP in setting up patient safety is not protocol. Nor is it explaining the mindset necessary for patient safety to occur. It is a personal connection of each hospital or facility employees' deep seated goals and drivers that align with the patient safety objectives. The single greatest approach is involves an experiential methodology infused into the onset of training. It is NOT just a motivational talk. It is NOT just a compelling speaker or leader. It involves a presenter who leads an experience that Velcro's the exact messaging attached to that experience.
Leaders, I'm talking to you. People never forget a profound experience. You too, never forget a profound experience. In turn, if you deliver a profound experience to your people, they will not only be impacted by the content you're determined to deliver, they will be influenced to execute flawlessly.
Put is this way, the ratio between the conscious and subconscious mind is the exact same ratio between an ant and an elephant. The ant is the conscious mind on the back of the subconscious elephant. And your ant is making decisions.
We're going in this direction. Where are we headed? We're headed this, I'm in charge, I'm in control, this is where we're headed. We're going West. What if the elephant is headed East? Which way does the ant think he's going? West, ending up East. And we end up in a different place all together.
Examples include: We need to meet compliance or OSHA regulations. Or let's DO these steps towards patient safety, these are our safety procedures. But when you have transformational change, you have behavioral change when people's ant and elephant are headed in the same direction.
To have that kind of alignment, to have that kind of alignment of somebody having an emotional connection to why they're going in the direction they're going, it's a game changer.
How important is focus in a patient safety program?
It's absolutely essential because then you shift from the push of behavioral change to the pull of peak performance in any patient safety culture. To the leaders and managers micromanaging every step, change the focus directly on empowering every healthcare provider in the organization.
Be the rising tide and clear the way for them to do their jobs and walk in a controlled and aligned way. It's when our employees are empowered to have a radical patient safety mindset, is when they truly understand the cost of settling for a conventional safety mindset.
But it's the mindset that beliefs, attitudes, and truths that will sustain longterm change. We will have issues if we are just going from actions to results. These actions create these results. Parents do it, you know we look at our teenagers and say, you know what these results aren't where we need them, we need to be able to change our actions. But it's really BAT the JAR, it's the beliefs, attitudes, and truths that set up our judgments, which setup our action, which will setup our results. And until we focus on this cognitive model, we're going to have issues.
Three years after I competed in the Olympics, my dad passed away. When he was diagnosed they gave him three weeks to live. Yet, we had a year together. We had a quality of life.
And when I say we, I mean WE. Yes, my dad was the patient but we were at his side. Yes, you made a difference in my dad's life, but you made a massive difference in my mom's life.
You make a difference in communities' lives. You look beyond the transaction the bed number to the person, that point on the end of the wall, what matters. You don't take your eyes off the difference you make in people's lives.
I can say for a fact you made a difference in our family's life. And we will never forget that, ever.
Empower your staff and managers to work together. This takes us from a conventional safety protocol to a radical safety program. And that's where everybody's invested. The tide indeed rises and we all rise to have a superior patient safety culture.